Helpora

Privacy Policy

Last Updated: April 23, 2026

1. Introduction

Welcome to Helpora. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application or website.

By using our services, you agree to the collection and use of information in accordance with this policy. As a marketplace connecting service providers and users, we act as a platform for these interactions.

2. Information We Collect

Personal Information

Name, email address, phone number (for secure OTP authentication), and physical address provided during registration or booking.

Authentication Data

We collect and transmit your phone number to facilitate one-time password (OTP) verification for secure user registration and login.

Location Data

With your permission, we collect precise or approximate location data to facilitate service matching between users and providers.

Device & Usage Data

IP address, device type, operating system, and how you interact with our app (clicks, time spent, screens viewed).

3. How We Use Information

We use the collected data for various purposes:

  • Service Provision: To facilitate bookings, verify providers, and enable communication between parties.
  • Platform Improvement: To monitor usage and improve the user interface and overall experience.
  • Security: To detect, prevent, and address fraud, security breaches, or technical issues.
  • Communication: To send you service updates, promotional newsletters (with your consent), and customer support responses.

4. Shared Information

We do not sell your personal data. We only share information in the following circumstances to support critical operations:

  • With Service Providers/Users: To enable the completion of a booked service.
  • Third-Party Vendors & SDKs: We employ trusted third-party companies to facilitate our service:
    • OTP Verification Services (specifically 2Factor): We share your phone number with 2Factor OTP service to generate, transmit, and verify one-time passwords (OTPs) for secure authentication.
  • Legal Requirements: To comply with a legal obligation or protect the rights and safety of our users.

5. Data Security

The security of your data is of paramount importance to us. We implement industry-standard security measures to ensure that your personal information is protected:

  • Encryption in Transit: All data transmitted between our mobile application, servers, and third-party services is encrypted using secure protocols (HTTPS, SSL/TLS).
  • Data at Rest: Sensitive user data (such as user credentials, profile information, and phone numbers) is stored securely in encrypted databases.
  • Security Audits: We periodically review our security practices to prevent unauthorized access, alteration, disclosure, or destruction of data.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Erasure: The right to request that we erase your personal data under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data.

7. Data Retention & Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy (such as providing our marketplace services and maintaining account security). You can request deletion of your account and all associated personal data at any time.

Once requested, your account is marked for deletion, and your personal data (including your name, email, phone number, location data, and transaction details) is permanently deleted from our active databases within 48 hours, subject to any legal retention requirements.

Account Deletion Request Form: You can submit a deletion request directly inside the mobile application under Settings > Delete Account, or online using our public request form: Request Account Deletion Online.

Alternatively, you can email us directly at mohdhuzaifa8126195456@gmail.com with your request.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

11. Google Play Data Safety Disclosures

To ensure full compliance with the Google Play Store Data Safety policies, we declare that our mobile application collects and shares the following user data to facilitate core features:

Personal Info (Phone Number)

Collected: Yes (Required)
Shared: Yes (Transmitted securely to our OTP provider, 2Factor, to deliver login SMS)
Purpose: App Functionality, Account Management, Authentication, and Security/Fraud Prevention.

Personal Info (Name, Email, User ID)

Collected: Yes
Shared: No
Purpose: Account creation, app functionality, communication, and personalization.

Location Data (Precise/Approximate)

Collected: Yes (Optional, user-consented)
Shared: No
Purpose: To connect you with nearby service providers and estimate distances.

App Info & Diagnostics (Crash Logs)

Collected: Yes
Shared: Yes (Google Play Console/Firebase Crashlytics)
Purpose: Analytics and diagnosing errors to improve application stability.

Encryption in Transit: Yes, all data transmission relies strictly on encrypted channels (HTTPS using TLS 1.2 or 1.3).

Data Deletion Offered: Yes. Users can request immediate deletion of their collected personal data and account via our Account Deletion Request Form.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: